No Refunds & No Chargebacks 

By submitting your payment, you acknowledge that you have fully understood our policies. You confirm that you have had the opportunity to seek clarification on any aspects of these policies by contacting us via phone or text before completing your purchase.

Terms & Conditions

Marketing Services Agreements & Policies


This Agreement is made between The Agency M2 Inc, doing business as Fully Booked AI™ (“Agency”), located in Charlotte, NC 28277, and you, the Client executing the signing on the Date of Purchase.

1. Digital Services Provided:

Each plan is priced separately based on your location and current audit report.

  • SEO Services: Including keyword research, on-page optimization, content creation and optimization, link building, and performance reporting.
  • SaaS Licensing: Granting a non-exclusive, non-transferable, limited license to use the Fully Booked Ai™ Software.
  • Website Development and Management: Developing and maintaining a Shopify or WordPress website, including design, content creation, and maintenance.
  • Content Creation: The client or designated team must manage the delivery with prompt approvals on the Slack Channel.
  • Email Copy: You will provide all copy at the lower levels or charges will apply for editing the given templates.

2. Client Responsibilities:

  • Provide timely access to website data and content for SEO services.
  • Cooperate for the completion and maintenance of the WordPress website with prompt edits and approvals.
  • Provide the needed reporting from your booking software to compare your numbers against our results. Without this data, we cannot accurately measure the effectiveness of our service output.
  • The Agency provides a minimum of three (3) one-on-one training sessions and 24/7 online support to support the learning curve and understand how to use the software. It will take some effort and trying on all users part. Everyday log-ins are required to maintain the flow of leads we provide through your website or ads.

3. Performance and Reporting:

  • Reporting on Local GBP performance.
  • Routine maintenance and support for the software.
  • Rollouts of new updates and compliance requirements.

4. Fees and Payment:

  • Fees for SEO services, SaaS licensing, and Website Development are as agreed.
  • Monthly Website Care + Local Listing Recurring Fees are not part of the service fee, it is a premium offering with this package.
  • Charges for Email Services, Open AI, Review AI, Content AI, and SMS Marketing are separate and will appear on your billing apart from the agreed package installment fees.

5. Term and Termination:

  • Agreement continues indefinitely, terminable by either party with a 30-day written notice after 13 payments.

6. No Refund No Charge-back Policy:

  • Once the work commences upon payment, there is NO REFUND. This applies to all products & services.

7. Confidentiality and Liability:

  • Confidential information must be kept secure.
  • The Agency is not liable for indirect, incidental, or consequential damages.

8. Independent Contractor Status:

  • The Agency is an independent contractor, not an employee and provides SaaS/SwaS plans that includes but limited to one on one coaching and or training.

9. Website Hosting and Domain:

  • Provided within the Fully Booked Ai platform, with additional domain purchases as needed.

10. Compliance:

  • The Client is responsible for A2P 10DLC SMS and 2024 Email Provider compliance, with the Service Provider’s assistance.

11. Intellectual Property:

  • Content created by the Service Provider becomes the Client’s property upon final payment.

12. Liability and Indemnification:

  • The Service Provider is not liable for indirect damages; the Client must indemnify against claims.

13. Governing Law:

  • Governed by the laws of North Carolina, USA.

14. Amendments:

  • Any changes must be in writing and signed by both parties.

15. Personal Guarantee:

  • The Client’s representative guarantees fulfillment of obligations.

16. Additional Terms:

  • As per the individual agreements for SEO Services, SaaS Licensing, and Website Development and Management.

No Refund Policy

Effective Date: [January 1, 2018]

This No Refund Policy (“Policy”) applies to all digital products and services offered by The Agency M2 Inc (“Company”) through the website or By purchasing any digital product or service from the Company, you (“Customer”) agree to be bound by the terms and conditions of this Policy.

1. Digital Products and Services Covered:

This Policy applies to all digital products and services provided by The Agency M2 Inc, including but not limited to:

  • SaaS: Sales & Marketing Software FBAI
  • Website Design Services
  • Sales Funnels
  • SEO (Search Engine Optimization) Services
  • Backlink Services
  • Content Services
  • Listings Management Services
  • SMS & Email Services
  • Web Hosting & DNS
  • AI-Chat Bots

2. No Refunds:

  • The Company has a strict no refund policy for all digital products and services. Once a digital product or service has been purchased, no refunds will be issued under any circumstances.

3. Commitment to Customer Satisfaction:

  • While we do not offer refunds, the Company is committed to providing high-quality digital products and services that meet or exceed customer expectations. If you are unsatisfied with the quality or performance of a product or service, we encourage you to contact our customer support team at 704-327-2200 to discuss any concerns or issues you may have.

4. Cancellation Policy:

  • For subscription-based services, the Customer may cancel their subscription at any time, but no refunds will be provided for the remaining unused portion of the subscription period. The cancellation will be effective immediately upon request. No refunds or chargebacks due to change of mind after services started and paid for.

5. Changes to Policy:

  • The Company reserves the right to modify or amend this Policy at any time without prior notice. It is the Customer’s responsibility to review this Policy periodically for any changes. Continued use of our digital products and services after any changes to this Policy shall constitute acceptance of those changes.

6. Contact Us:

  • If you have any questions or concerns about this No Refund Policy or our digital products and services, please contact us at 704-327-2200 or visit

By purchasing our digital products and services, you acknowledge that you have read, understood, and agreed to this No Refund Policy.

Fully Booked AI™ & SaaS Licensing Agreement

This Licensing Agreement (“Agreement”) is made effective as of [Today’s Date], by and between The Agency M2 Inc, doing business as Fully Booked Ai (“Licensor”), located at 7309 S Rea Park Lane, Charlotte, NC 28277, and Client (“Licensee”).

1. Grant of License:

  • The Licensor hereby grants to the Licensee a non-exclusive, non-transferable, limited license to use the Fully Booked SaaS (“Software”) in accordance with the terms of this Agreement.

2. Software Package Options:

  • The Software can be licensed either as a standalone product or as part of a comprehensive package that includes SEO and management services. The terms of use and fees may vary based on the selected package.

3. Fees and Payment:

  • Standalone Software: If the Software is licensed as a standalone product, the Licensee agrees to pay the Licensor a fee of $497.
  • Packaged Software: If the Software is licensed as part of an SEO and management package, the Licensee agrees to pay one fee for both the services and the software use. If you have a managed package for SEO, you get it at no extra cost, saving $6,000.
  • Post-Termination Use: In the event that the SEO and management services are terminated but the Licensee wishes to continue using the Software, a separate fee will be incurred for the ongoing use of the Software to host the website, funnels, calendar, contact lists, universal inbox, and access to 50+ other services and over 600+ features included.

4. Use of Software:

  • The Software is provided as a service and is accessed remotely. The Licensee is authorized to use the Software for legal business purposes only. Any unauthorized use, reproduction, modification, or distribution of the Software is expressly prohibited.

5. Support and Maintenance:

  • The Licensor will provide routine maintenance and support for the Software.

6. Data Security and Privacy:

  • The Licensor agrees to implement reasonable security measures to protect the data and information stored within the Software. The Licensor will comply with all applicable privacy laws and regulations.

7. Intellectual Property Rights:

  • The Licensor retains all rights, title, and interest in and to the Software, including all related intellectual property rights. The Licensee acknowledges that no rights are granted to them except for the limited license provided under this Agreement.

8. Termination:

  • This Agreement may be terminated by either party with a 30-day written notice after 13 payments. Upon termination, the Licensee must cease all use of the Software.

9. Governing Law:

  • This Agreement shall be governed by and construed in accordance with the laws of North Carolina, USA.

10. Amendments:

  • Any amendments to this Agreement must be in writing and signed by both parties.

SEO Services Agreement

Technical – Organic – Local – On & Off-Page

This Agreement is made between The Agency M2 Inc, doing business as Fully Booked AI™ (“Agency”), located in Charlotte, NC 28277, Phone: 704-327-2200, Website:, and the Client on the Date of Purchase.

1. Services Provided:

  • The Agency will provide search engine optimization (SEO) services for the Client, including keyword research, on-page optimization, content creation and optimization, link building, and performance reporting.

2. Client Responsibilities:

  • The Client agrees to provide timely access to website data, content, and other information necessary for the Agency to perform SEO services. The Client is responsible for implementing changes recommended by the Agency or granting the Agency the necessary access to do so.

3. Performance and Rankings:

  • The Agency will endeavor to improve the search engine rankings of the Client’s website. However, the Agency cannot guarantee specific rankings or consistent top positions for specific keywords due to the unpredictable nature of search engines.

4. Reporting and Communication:

  • The Agency will provide the Client with monthly reports detailing performance metrics, activities undertaken, and recommendations. Regular communication will be maintained through emails and scheduled calls.

5. Payment Terms:

  • The Client agrees to pay the Agency [specify fee structure, e.g., monthly retainer, per project fee, etc.] as compensation for the SEO services provided. Payment terms shall be net 30 days from the date of invoice.

6. Term and Termination:

  • This Agreement shall commence on the Effective Date and continue indefinitely. Either party may terminate this Agreement with a 30-day written notice.

7. Confidentiality:

  • You agree to keep confidential any proprietary information, trade secrets, pand know-how disclosed during the term of this Agreement.

8. Liability:

  • The Agency shall not be liable for any indirect, incidental, or consequential damages, including lost profits, arising out of its services under this Agreement.

9. Independent Contractor:

  • The Agency is engaged as an independent contractor. Nothing in this Agreement shall be construed to create a partnership, joint venture, or employer-employee relationship.

10. Amendments:

  • Any amendments to this Agreement must be in writing and signed by both parties.

11. Governing Law:

  • This Agreement shall be governed by and construed in accordance with the laws of North Carolina, USA.


  • A. Agency, Not Employee: The Client acknowledges that they are partnering with a specialized agency, not hiring an in-house employee. The Agency’s expertise is best utilized without micro-management, and unsolicited guidance can hinder effectiveness and efficiency.
  • B. Focus on Implementation: The Agency’s service is centered around implementing advanced SEO strategies, not providing training or detailed activity logs. Trust in the Agency’s expertise is essential, and while open to discussions, the primary service paid for is the implementation of effective SEO practices.
  • C. Long-Term Strategy Over Quick Fixes: SEO is a strategic, long-term endeavor requiring patience and commitment. The Agency advises against engaging its services for immediate results or if the Client’s business is in a phase of frequent strategic shifts.
  • D. Efficient Communication: The Agency believes in efficiency in communication. Regular, scheduled updates on key metrics such as status, content progress, and rankings will be provided, avoiding excessive meetings.
  • E. Consistency in Strategy: Once a campaign is underway, the Agency commits to the agreed-upon strategy. Frequent changes based on emotional or impulsive reactions are discouraged, as they can hinder the progress of the SEO campaign.
  • F. Website and Content Modifications: The nature of SEO requires making edits and creating new content on the Client’s website. This is a non-negotiable part of the process.
  • G. Steady Despite Internal Changes (“New Sheriff Syndrome”): Personnel changes within the Client’s organization will not automatically prompt a change in the Agency’s agreed-upon strategy. Consistency is key in SEO.

NO Refund Policy: NO refund policy applies to all products on this website. For more details, visit:

The Agency M2 Inc

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